Shipping & Pickup Policy

Order Processing

All orders are processed within 7–14 business days, excluding weekends and holidays, after your order confirmation email is received.

Once your order has been shipped, you will receive a separate shipping confirmation email with your tracking information.

Domestic Shipping Rates

We offer a flat-rate shipping fee of $25 for orders shipped within Puerto Rico and the United States.

Shipping fees are non-refundable.

Store Pickup

Customers who select Store Pickup at checkout may pick up their order at our store at no additional cost.

Once your order is ready, you will receive an email notification with pickup instructions.

After the initial pickup notification, Rayinie Shoes may make up to three reminder attempts regarding an unclaimed order.

Orders that are not picked up within 30 days of the original pickup-ready notification will be considered abandoned. Once an order is classified as abandoned, it will no longer be eligible for pickup, refund, return, exchange, or store credit.

Store location:
https://maps.app.goo.gl/Vj3UoD8ggCGCrKqr5?g_st=ic

How Do I Check the Status of My Order?

Once your order ships, you will receive an email containing a tracking number that can be used to follow the status of your shipment.

Please allow up to 48 hours for tracking information to become available or update after receiving your shipping confirmation.

If you have not received your order within 14 days of receiving your shipping confirmation email, please contact us at rayinieshoes@gmail.com and include your full name and order number so we can look into the shipment for you.

Please note that carrier delays may occur after an order has been transferred to the shipping provider. Once a package has been accepted by the carrier, Rayinie Shoes is not responsible for delays, service interruptions, or delivery issues caused by the shipping provider, as these circumstances are outside of our control.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Rayinie Shoes is not responsible for packages that are lost, delayed, misdelivered, undeliverable, or returned to sender due to an incorrect or incomplete address provided by the customer.

If a package cannot be delivered or is lost because the shipping address entered at checkout was incorrect or incomplete, Rayinie Shoes will not provide a complimentary replacement or reshipment.

If the package is returned to Rayinie Shoes by the carrier, the customer may request that the order be shipped again. The customer will be responsible for any additional shipping charges associated with resending the order.

Once an order has shipped, we cannot guarantee that the shipping address can be changed or corrected.

Refunds, Returns & Exchanges

We offer a 14-day return and exchange period for orders shipped by mail and a 5-day return and exchange period for orders received through local delivery or store pickup.

For eligible returned items from shipped orders, a 10% restocking fee will be deducted from the refund. Original shipping charges are non-refundable.

Return Eligibility

To qualify for a return or exchange, merchandise must be:

• Unworn and unused

• In the same condition in which it was received

• In its original packaging

• Accompanied by all original tags

• Accompanied by proof of purchase

All returned merchandise is subject to inspection before a refund, exchange, or store credit is approved.

Clothing, apparel, accessories, and jewelry are not eligible for monetary refunds and may only qualify for store credit.

Items purchased on sale, with a discount, promotional code, or as part of a promotion are final sale and are not eligible for refund, return, exchange, or store credit.

Exchanges

To request an exchange, please contact us at rayinieshoes@gmail.com within the applicable exchange period.

Once your exchange request has been approved, you will receive instructions for returning the original item.

The replacement item will be shipped after we receive and inspect the original item and confirm that it meets our exchange requirements.

Exchanges are subject to size, color, and product availability at the time the original item is received.

If the requested replacement is no longer available, we will contact you regarding the available options.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is received.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at rayinieshoes@gmail.com and include your order number, a description of the issue, and clear photos of the item and its condition.

Each claim will be reviewed individually, and we will work with you to determine the appropriate resolution.

Questions

For any additional questions regarding your order, shipping, returns, or exchanges, please contact us at:

rayinieshoes@gmail.com