Yes, we offer shipping by mail.

Yes, we offer local delivery. To have your order delivered directly to you, please give us a call at 787-710-5677 to coordinate the pickup location, date and time that suits you best. Don't forget to bring along your confirmation email when you come to collect your order.

At the moment, we do not offer in-store pickup.

We offer a flat $20 shipping fee on all orders to Puerto Rico and the United States. Local delivery is free.

Orders received through mail will take approximately 7 to 14 days, while local delivery and store pickup orders may be received sooner.

We use USPS for our shipping.

We currently ship to Puerto Rico and the United States. International shipping is also in our plans.

Currently, we do not offer international shipping. However, we are actively exploring the possibility of implementing international shipping in the future to better serve our customers worldwide. If you wish to ship an order internationally, please feel free to contact us at rayinieshoes@gmail.com, and we will do our best to assist you. Please note that international orders may be subject to additional shipping fees depending on the destination. We appreciate your interest in our products and your patience as we work on expanding our shipping options.

You have 25 days to initiate a return if your order was shipped by mail, while you have 15 days to initiate a returns if your order was local delivery or pickup. Returns must meet specific criteria, and details can be found in our return policy.

Please contact our customer service team within 15 to 25 days to make any changes to your order.

Contact our customer service team with your order details, and we will investigate the matter promptly.

Contact our customer service team immediately with photos of the damaged item for further assistance.

All products can be returned, subject to our return policy.

There are no products that cannot be returned within the guidelines of our return policy. However, the product must be unused and in its original packaging in order to be returned or exchanged.

All products can be exchanged, provided they meet our return policy criteria. The product must be unused and in its original packaging in order to be returned or exchanged.

You have 25 days to initiate a return if your order was shipped by mail, while you have 15 days to initiate a returns if your order was local delivery or pickup.

Please refer to our return policy for detailed conditions and rules.

You can opt for a refund or exchange for returned items.

Returns initiated due to our error will have no cost. For other reasons, please refer to our return policy.

Items must be in their original condition with all tags and packaging intact.

Return shipping details will be provided upon approval.

All sale items are final and are not eligible for refund or return. 

You can reach us at rayinieshoes@gmail.com for further assistance.