Refund policy
Return & Refund Policy
We have a 14-day return policy for orders shipped by mail and a 5-day return policy for orders placed through local delivery or store pickup. For shipped orders, a 10% restocking fee will be deducted from the refund amount for all eligible returned items.
To be eligible for a return, the item must be in the same condition in which it was received: unworn, unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
Clothing, apparel, accessories, and jewelry are not eligible for monetary refunds and may only qualify for store credit.
Items purchased on sale, with a discount, promotional code, or as part of a promotion are final sale and are not eligible for a refund, exchange, or store credit.
To request a return, please contact us at rayinieshoes@gmail.com. If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.
Items sent back without first requesting and receiving return authorization will not be accepted.
Shipping & Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address at the time the order is placed. Please carefully review your shipping information before completing your purchase.
Rayinie is not responsible for packages that are lost, delayed, misdelivered, or returned to sender due to an incorrect, incomplete, or undeliverable address provided by the customer.
If a package is lost or cannot be delivered because the shipping address entered at checkout was incorrect or incomplete, Rayinie will not issue a replacement or complimentary reshipment.
If the package is returned to Rayinie by the shipping carrier, the customer may request to have the order shipped again; however, the customer will be responsible for all additional shipping costs associated with resending the package.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed or corrected.
Damages & Order Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Claims regarding damaged, defective, or incorrect items should be submitted as soon as possible after receiving the order and must include photos when applicable.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom or special-order products, personalized items, personal care goods, and other items specifically identified as final sale.
We also do not accept returns or exchanges on sale items, discounted items, promotional purchases, or gift cards.
Please contact us at rayinieshoes@gmail.com if you have questions regarding the eligibility of a specific item.
Exchanges
To request an exchange, please contact us at rayinieshoes@gmail.com within the applicable return period.
The item being exchanged must be in the same condition in which it was received: unworn, unused, with tags attached, and in its original packaging.
Once the exchange is approved, we will provide you with a return shipping label and instructions on how to send the item back to us.
The replacement item will be shipped once we receive and inspect the original item and confirm that it meets our exchange requirements.
Exchanges are subject to product and size availability at the time the returned item is received.
If the requested size, color, or style is no longer available, we will contact you to discuss the available options.
Items purchased on sale, with a discount, promotional code, or as part of a promotion are final sale and are not eligible for exchanges.
Refunds
Once we receive and inspect your return, we will notify you regarding the status of your refund.
If approved, the eligible refund amount will be issued to your original payment method, minus the applicable 10% restocking fee for shipped orders and any non-refundable shipping costs.
Original shipping charges and any additional shipping fees are non-refundable.
Please keep in mind that your bank or credit card company may require additional processing time before the refund appears in your account.