Frequently Asked Questions
Shipping
Do you offer shipping by mail?
Yes, we offer shipping by mail.
Do you offer local delivery?
Yes, we offer local delivery. To have your order delivered directly to you, please give us a call at 787-710-5677 to coordinate the pickup location, date and time that suits you best. Don't forget to bring along your confirmation email when you come to collect your order.
Do you offer store pickup?
At the moment, we do not offer in-store pickup.
What are your costs for shipping, local delivery, and/or store pickup?
We offer a flat $20 shipping fee shipping on all orders to Puerto Rico and the United States. Local delivery is free.
How long will it take to receive my order?
Orders received through mail will take approximately 7 to 14 days, while local delivery and store pickup orders may be received sooner.
What shipping service do you use?
We use USPS for our shipping.
To which countries and/or towns do you send your products?
We currently ship to Puerto Rico and the United States. International shipping is also in our plans.
Do you offer international shipping?
Currently, we do not offer international shipping. However, we are actively exploring the possibility of implementing international shipping in the future to better serve our customers worldwide. If you wish to ship an order internationally, please feel free to contact us at rayinieshoes@gmail.com, and we will do our best to assist you. Please note that international orders may be subject to additional shipping fees depending on the destination. We appreciate your interest in our products and your patience as we work on expanding our shipping options.
Returns
What is your return policy?
You have 25 days to initiate a return if your order was shipped by mail, while you have 15 days to initiate a returns if your order was local delivery or pickup. Returns must meet specific criteria, and details can be found in our return policy.
What would be the steps to follow if I want to make a change to my order?
Please contact our customer service team within 15 to 25 days to make any changes to your order.
What would be the steps to follow if I do not receive my order?
Contact our customer service team with your order details, and we will investigate the matter promptly.
What would be the steps to follow if I receive my order defective or damaged?
Contact our customer service team immediately with photos of the damaged item for further assistance.
What products can be returned?
All products can be returned, subject to our return policy.
What products cannot be returned?
There are no products that cannot be returned within the guidelines of our return policy. However, the product must be unused and in its original packaging in order to be returned or exchanged.
What products can be exchanged for another?
All products can be exchanged, provided they meet our return policy criteria. The product must be unused and in its original packaging in order to be returned or exchanged.
How long do I have to return an item or product?
You have 25 days to initiate a return if your order was shipped by mail, while you have 15 days to initiate a returns if your order was local delivery or pickup.
What are the conditions or rules to return or exchange a product?
Please refer to our return policy for detailed conditions and rules.
What are my return options?
You can opt for a refund or exchange for returned items.
Will you have to incur any cost to return an item?
Returns initiated due to our error will have no cost. For other reasons, please refer to our return policy.
What would be the requirements for a return to be approved?
Items must be in their original condition with all tags and packaging intact.
If the return is approved, to what address should I send my item?
Return shipping details will be provided upon approval.
Can sale items be returned?
All sale items are final and are not eligible for refund or return.
How do I contact you if I can't find the answer to my questions here?
You can reach us at rayinieshoes@gmail.com for further assistance.